AROYA Customer Success: The Expert Team Behind Your Best Harvest
Anybody can sell you hardware or software, but your cultivation technology is only as good as the people helping you use it. AROYA Customer Success is our dedicated team of expert cultivators who ensure you actually succeed.
It is the human layer no competitor can match, putting decades of commercial grow experience directly in your corner. Let our experts help you engineer a permanent baseline.
ORDERING AND ONBOARDING
More Than a Platform. A True Cultivation Partnership.
More Than a Platform.
A True Cultivation Partnership.
More Than a Platform.
A True Cultivation Partnership.
We never just hand you a box of sensors, and walk away
Built on the pedigree of METER Group, AROYA sensors carry a legacy of uncompromising scientific accuracy into the cannabis space. We did not take generic agricultural sensors and slap a new label on them; we engineered tools specifically designed to handle the aggressive, high-stakes environments of commercial cannabis facilities.
Customer Success is a dedicated team of expert cultivators, crop consultants, and support specialists who work alongside you from day one of onboarding through every single harvest
When you partner with AROYA, you aren’t routed to a massive call center reading from a generic tech-support script. Instead, you are connected with real, battle-tested growers.
These are professionals who have successfully managed multi-million-dollar canopies and navigated the exact same operational realities you face every day. For the cultivation team on the floor, our Customer Success pillar provides absolute confidence and true peace of mind.
For owners and finance directors, it is the ultimate way to completely de-risk your investment, guaranteeing a faster time-to-value.
SOFTWARE FIRST
Heavy on the Team of Expert Cultivators
The AROYA Customer Success team represents decades of combined commercial cultivation experience. Our experts have been in the trenches. They know exactly what it takes to turn a struggling room around, how to seamlessly scale a boutique craft approach, and what it truly means to put your livelihood on the line for a harvest.
The AROYA Customer Success team represents decades of combined commercial cultivation experience. Our experts have been in the trenches. They know exactly what it takes to turn a struggling room around, how to seamlessly scale a boutique craft approach, and what it truly means to put your livelihood on the line for a harvest.
When you onboard with our platform, our experts do not just show you how to click buttons in a digital dashboard.
They actively audit your rooms and rigorously review your environmental data to find immediate wins. They help you dial in precision crop steering, refine your complex irrigation strategies, and guide your overarching cultivation approach so you can capture value fast and keep improving run after run.
Take Jason Van Leuven, our Director of Applied Technology, for example. Jason isn't a software developer or a traditional tech-support rep—he is a master horticulturist who has spent years optimizing massive commercial canopies. When you work with Jason and the rest of our Customer Success team, you are tapping into a deep well of practical, hands-on knowledge that translates directly to heavier yields and consistently higher quality.
This isn’t generic troubleshooting; it is a genuine, product-level advantage designed specifically to accelerate your success. We succeed only when your facility succeeds, which is why we’ve built the strongest bench of cultivation talent in the industry to stand firmly behind you.
Jason Van Leuven
Head of Customer Success
“The best part of this has to be the personal connections and ‘lightbulb effect’ I see go off when applying science and biology in the garden.”
Background
Deep understanding of crop steering and ag-tech, cultivated through years in the field working alongside the most successful growers in the country.
How I can help
Jason's mission is to teach cannabis cultivators how to grow consistent, high-quality bud empowered by the right technology. He specializes in applying science and biology to everyday garden decisions.
Cian Sullivan
Head of Customer Success
Background
Several years of professional cannabis cultivation experience with a hyper-focus on precision irrigation, HVAC systems, and automated environmental controls.
How I can help
Cian works hands-on with growers to apply data-driven crop steering strategies. He troubleshoots facility systems and turns raw cultivation data into practical, actionable growing decisions.
Pete Steiner
Cultivation Expert
Background
Over 15 years of hands-on cultivation experience across cannabis production and CEA. Holds an MBA from CU Denver, uniquely positioning him to connect cultivation performance with operational efficiency.
How I can help
Pete specializes in plant physiology, irrigation strategy, and data-driven practices. He provides deep insight into how cultivation directly impacts both flower and solventless resin quality.
Liam Spencer
Cultivation Expert
Background
An experienced horticulture professional passionate about plant science and the critical role automation plays in advancing modern commercial cultivation.
How I can help
Liam improves operational workflows by supporting the implementation of advanced technology. He identifies key opportunities to increase yield and applies plant science insights to practical growing strategies.
EXECUTION & AUTOMATION
Trust for the grower. Bedrock for the business.
AROYA hardware is engineered to solve the fundamental need for accuracy, serving both the cultivation floor and the executive team.
AROYA hardware is engineered to solve the fundamental need for accuracy, serving both the cultivation floor and the executive team.
Explore the AROYA Intelligence ecosystem
AROYA software is a vast, capable platform designed to touch every corner of your facility. Dive deeper into exactly how our software transforms commercial cultivation:
TEROS ONE Substrate Sensor
Compare the complete AROYA engine against fragmented, controller-only alternatives.
Shop TEROS ONE
Features
Walk through the complete AROYA software platform, step-by-step, from clone to cure.
Shop AQUALAB
Drip and Drain Station
Track real-time EC and runoff volume to flawlessly execute your irrigation strategy
Shop Drip and Drain
CLIMATE ONE Station
Gain complete canopy-level visibility with precise temperature, humidity, VPD, and CO₂ metrics.
Shop CLIMATE ONE
AROYA Wireless
The secure, self-healing wireless mesh network that guarantees your sensor data never stops flowing
Shop AROYA Wireless
AROYA pH Sensor
Monitor your input lines with continuous, highly accurate pH readings.
Shop pH Sensor
DLI Sensor
Capture full-spectrum PAR and daily light integral data to ensure your canopy is maximizing its potential.
Shop DLI Sensor
CCMS Controllers
Connect your climate and irrigation systems directly to the platform for instant, automated execution.
Shop CCMS Controllers
Accelerate your operational success.
Top-shelf producers trust our platform, our hardware, and our people to protect their margins.
Ready to see exactly what working with AROYA looks like for your facility?
“Dialing it in and just being able to see every aspect of the rooms and the plants at the same time, it’s helped immensely.”
Orion Santana,
Vertical
